Smart Lock

What unlocking methods does the Smart Lock offer?
The Smart Lock can be unlocked using fingerprint, passcode, app, smart card, or physical key.

Is it easy to install?
Yes, the Smart Lock is designed for easy installation on doors 28mm to 55mm thick.

How long does the battery last?
With 4 AAA batteries, it lasts up to 8 months. It also features a USB emergency power port.

What happens if the battery runs out?
You can use the USB port for emergency power or the physical keys for access.

Is it weather-resistant?
Yes, its aluminum alloy construction is durable and suitable for indoor and protected outdoor use.

Can I replace the batteries when they run out?
Yes, the battery compartment is easily accessible, allowing quick replacement of the 4 AAA batteries.

Is the Smart Lock compatible with all doors?
It is compatible with doors 28mm to 55mm thick, with left or right-hand opening.

Is the app easy to use?
Yes, the Tuya app is user-friendly, allowing you to manage users, generate temporary codes, and monitor access.

How many users can be registered?
Up to 99 users can be registered, including fingerprints, passcodes, and cards.

Is fingerprint unlocking secure?
Yes, the Smart Lock uses advanced biometric technology for secure and accurate recognition.

What is included in the package?
The package includes the front panel, rear panel, latch, 5 smart cards, 2 physical keys, and an installation kit.

Does the Smart Lock work without internet?
Yes, basic functions like fingerprint and passcode unlocking work offline. The app requires an internet connection.

Shipping Option

• Standard Shipping: Standard shipping to all destinations.
  Cost: $12.00
  Delivery Time: 4 to 14 business days, depending on the customer's location.

Order Processing

• All orders are processed and shipped on the same day after payment confirmation.
• You will receive a confirmation email with the tracking number once your order is shipped.

International Shipping

• We Ship Worldwide: We offer shipping to all countries around the world!
• Customs Duties & Taxes: The customer is responsible for any import duties, taxes, or other charges imposed by the destination country.

Shipping Issues

• If there is an issue with your shipment, such as delays or loss, please contact our support team. We are here to help!

1. Technical Specifications

• Unlocking Methods: Fingerprint, password, app, smart card, and physical key.
• Compatibility:
• Material: High-quality aluminum alloy, resistant to wear and corrosion.
• Battery Life: Up to 8 months with 4 AAA batteries (based on average use).
• Connectivity: Tuya app support via Wi-Fi for remote management.
• User Storage Capacity: Up to 99 user profiles (fingerprints, passwords, and cards).

2. Advanced Features

• USB Emergency Input: Allows you to connect an external power source for unlocking when the batteries run out.
• Temporary Password Generation: Set up unique passwords for visitors directly through the app.
• Anti-Snooping Function: Enter random numbers before or after the actual password for added privacy.
• Automatic Locking: Disables the lock after multiple incorrect attempts to prevent unauthorized access.
• Access Log: Monitor who enters and exits your home through the app.

3. Benefits for the User

• Convenient and secure access for the whole family.
• Easy installation, no need for modifications to the door.
• Modern design that complements any environment.
• Ideal for residences, offices, and short-term rentals (Airbnb).

4. Package Contents

• 1 Front Panel
• 1 Rear Panel
• 1 Mortise Lock (Pressure Lock)

Note: The customer can choose the model and size of the Mortise Lock when ordering, ensuring compatibility with their door.

• 5 Smart Cards
• 2 Physical Keys
• 1 Installation Kit (screws and accessories)
• User Manual in Portuguese and English

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hgadgetsservice@gmail.com. Please note that returns will need to be sent to the following address: 1234 Elm Street,
Los Angeles, CA 90001,
United States.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hgadgetsservice@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hgadgetsservice@gmail.com.